NEWS & UPDATES
UPDATE ON JULY 3:
What a wonderful opening week it’s been so far! It’s been so nice to finally see so many of you once again.
Now that we’re back we plan to continue updating our procedures in light of restrictions currently easing throughout Ontario.
With that in mind we’re no longer asking our clients to wait until you’re notified to enter the spa. Like before, please just come in at your appointment time unless we text you otherwise.
Keep watching this space for more updates to come. Have a great weekend and we’ll see you soon!
Thanks so much,
UPDATE ON JULY 1:
Happy Canada Day everyone! 🇨🇦
We can’t believe how many calls we’ve had since reopening and we’re so thankful for each and every one!
When calling press one for same day bookings, two for advance bookings, and zero to speak with the manager.
Due to the current volume of calls we’ll be taking advance bookings between 11 am and 7 pm, but same day bookings can be made any time during business hours.
Like always make sure you call from a number we can text you at. Please no text apps, private or blocked numbers.
We’re so pleased to be open once again and our beautiful ladies can’t wait to provide you with the Premier experience.
Thanks so much,
Update on Thursday October 22:
Thanks to our many clients who have already enrolled in our new booking system. Creating an account is now required to make appointments at Premier, but registering is quick, easy and discreet. To sign up, simply CLICK HERE and follow the instructions.
IF YOU HAVE ANY PROBLEMS REGISTERING AT ALL PLEASE JUST PHONE US AT 416 661-7887 AND WE’LL BE HAPPY TO HELP YOU!
We’re excited to announce our new client feedback page on our website.We are encouraging all our clients to send us detailed feedback on your Premier experiences to help us improve and make our spa the very best it can be for you. Please fill out our FEEDBACK PAGE to let us know about how we did on your most recent visit. We will be regularly having a draw for free door fees for clients who participate! If you prefer to submit your review anonymously that is also an option.
Below is an outline explaining all our new spa policies. There have been some recent changes so please read everything carefully. We look forward to seeing you again soon!
Welcome to Premier Spas! We have enhanced many of our procedures for your comfort and safety while ensuring we are in full compliance with all health protocols and guidance issued by the Government of Ontario and the City of Toronto.
All of our facilities are thoroughly cleaned by professional cleaners daily, and there will now be an extended time between every appointment for your room to be fully cleaned and sanitized and all towels and linens replaced.
Plexiglass has been installed at the front desk for your protection. All high touch surfaces in the entrance and reception areas are regularly cleaned, and hand sanitizer will be available for your use when you first arrive. Our ladies will use the same room for their entire shift, and will always sanitize their hands before first arriving for your session.
The city of Toronto requires that masks must be worn in all public places. We kindly request all clients to please be wearing your own mask before entering the spa. Your temperature will be checked upon arrival to the spa.
Our most important new safety feature is that we now only allow one client in the reception area at a time, and no one is permitted to be in the waiting room. We feel this will enhance your privacy, in addition to providing you with the maximum social distance and minimum social contact every visit.
To make this new level of service possible we have updated our booking policies. It is now mandatory that we can communicate with our clients via text whenever necessary from a verified cell phone number. Please visit our SIGN UP PAGE to register your cell number. Please also be advised that we do not answer calls from private, blocked or text app numbers, and you cannot use such numbers for account registration.
Once you have registered, please continue to make all bookings exclusively by phone.Clients are no longer required to call and confirm advance appointments at the beginning of the shift. Our website schedule will always be accurately maintained in real time, so if by chance your attendant takes the day off or leaves during her shift this will immediately be updated on our online schedule. Please be sure to double check our website to make sure the lady you booked is still on schedule before coming to the spa.
If you are not feeling well in any way, have traveled outside of Canada in the past 14 days, or have been in contact with anyone sick or suspected of having COVID-19, please stay home!
If you have to cancel your appointment for any reason, please contact us BY PHONE ONLY to let us know ASAP! Clients who fail to show up for their appointments without canceling or cancel with inadequate notice will be forbidden from making future bookings.
When you arrive for your appointment please call 416 661-7887 to let us know you are parked and ready to come in. If we are not able to bring you into the spa immediately we will phone or text you to let you know when to enter so we can serve you personally and take you to your room right away.
Walk in clients are still welcome, but you must call first and we will inform you when you can come in to find out who is available and meet our attendants.
Our entire staff will be required to always maintain a two metre social distance from each other, so we ask that you extend the same courtesy to our managers and any ladies you wish to meet in our reception area.
Thanks so much for reading all about our new policies. We look forward to making your next visit a truly unforgettable experience!